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ITIL®4 Guiding Principles


ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL Version 4 introduces IT Service Management which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as lean IT, Agile, DevOps and organizational change Management

Skills Gained

    Technical skills IT Service Management Business skills

Learning Objectives

  • Understand basic of ITIL4
  • Understand ITIL Framework
  • Get to Know ITIL guiding principles


  • Start Time: 03-November-2020
  • Time: 11:00 AM
  • Duration: 01h 00m
  • Category: Emerging Technology Stream
  • Language: Arabic
  • Level: Intermediate


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