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How intelligent voice agents can make the quality of public services shine?


Nowadays the load on government call centers significantly increases, as most people prefer remote services versus personal visits. Plus, ongoing public regulation changes due to COVID cause unpredictable pick load of calls from people willing to be up to date. Typical result – long queues on the line, unsatisfied citizens, high costs for government service providers, reputation impacts, etc. Thanks to the recent evolution of the voice processing technologies it does not have to be that way.

Skills Gained

    Understand the main features of the conversational platforms: Automated speech recognition, Natural Language Understanding, Text to speech.Understand use cases for voice technologies for public servicesLearn arBe able to plan development and implementation of a voice technologies in their customer services

Learning Objectives

  • How to utilise voice technologies to improve KPIs of their customer services.


  • Start Time: 04-November-2020
  • Time: 11:00 AM
  • Duration: 01h 00m
  • Category: Technical Course
  • Language: English
  • Level: Intermediate


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