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Win Customers through Effective Communication


COVID-19 has changed the business environment and the way that we communicate internally and externally and we need to bridge any real or perceived communication gaps that this may present.This session features a simple but comprehensive model to apply to communication with all internal and external customers to persuade, influence and foster sustainable relationships.

Skills Gained

    Project ManagementCustomer ServiceE-Commerce

Learning Objectives

  • Recognise the principles of persuasion in Customer Communication
  • Identify and eliminate common roadblocks
  • Increase overall confidence in communicating at Customer Touchpoints


  • Start Time: 15-June-2021
  • Time: 11:00 AM
  • Duration: 01h 00m
  • Category: Skills for Life Stream
  • Language: English
  • Level: Beginner


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