Service Management

Introduction

Service Management is the implementation and management of quality IT services that meet the needs of the business. Service management is performed by service providers through an appropriate mix of people, processes, partners, and information technology.

Trainers

Smita Guarav

Smita has a penchant for innovative thinking & building creative learning solutions. She a trainer, consultant, and CAPP CTI Coach

Skills Gained

Project Management

Learning Objectives

Understand the role of service management
Understand why service management as a business imperative
Explore key concepts & frameworks
Understand service value system, customer journey & Service lifecycle
Understand the dimensions of service management

Details

Start Time: 22-November-2022
Time: 11:00 AM
Duration: 00h 30m
Category: Product Management
Language: English
Level: Beginner