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Service Management


Service Management is the implementation and management of quality IT services that meet the needs of the business. Service management is performed by service providers through an appropriate mix of people, processes, partners, and information technology.


    Smita Guarav

    Smita has a penchant for innovative thinking & building creative learning solutions. She a trainer, consultant, and CAPP CTI Coach

Skills Gained

    Project Management

Learning Objectives

  • Understand the role of service management
  • Understand why service management as a business imperative
  • Explore key concepts & frameworks
  • Understand service value system, customer journey & Service lifecycle
  • Understand the dimensions of service management


  • Start Time: 22-November-2022
  • Time: 11:00 AM
  • Duration: 00h 30m
  • Category: Product Management
  • Language: English
  • Level: Beginner


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