ITIL®4 Guiding Principles
Introduction
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL Version 4 introduces IT Service Management which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as lean IT, Agile, DevOps and organizational change Management
Skills Gained
- Technical skills IT Service Management Business skills
Learning Objectives
- Understand basic of ITIL4
- Understand ITIL Framework
- Get to Know ITIL guiding principles
Details
- Start Time: 03-November-2020
- Time: 11:00 AM
- Duration: 01h 00m
- Category: Emerging Technology Stream
- Language: Arabic
- Level: Intermediate