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Service Management in Digital Era


In this session, we will learn the key concepts & principles below for managing services in the Digital Era: This course is very important regardless of the service you offer, IT or HR services, Banking services, Governments Services, etc. what is a service & Digital Service? Output Vs outcome. End to End customer experience. What is service management? Product Vs Service. Value components Service Offering


  • Start Time: 28-April-2020
  • Time: 11:00 AM
  • Duration: 01h 00m
  • Category: Digital Government Stream
  • Language: Arabic
  • Level: Beginner


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