Service Management in Digital Era
Introduction
In this session, we will learn the key concepts & principles below for managing services in the Digital Era: This course is very important regardless of the service you offer, IT or HR services, Banking services, Governments Services, etc. what is a service & Digital Service? Output Vs outcome. End to End customer experience. What is service management? Product Vs Service. Value components Service Offering
Details
- Start Time: 28-April-2020
- Time: 11:00 AM
- Duration: 01h 00m
- Category: Digital Government Stream
- Language: Arabic
- Level: Beginner