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How to avoid mistakes when developing E-Government services (from Russian Federation’s Experience)


Best practice in developing E-Government recommends a centralized system architecture with “digital bus/hub”, as opposed to multiple individual agency-agency interactions. However, many countries face difficulties in such implementation. Russia Federation met most of them too and was able to successfully avoid/overcome hassles.

Learning Objectives

  • How to decrease the complexity while increasing the quality of e-government services?
  • 7 key moments where technical, organizational and legal aspects must be perfectly synchronized
  • What kind of stimulation is crucial for everyone involved (regulators, agencies, operators, happiness centers, citizens)?
  • How to identify and close gaps for citizens to get full-digital service cycle from a single window (ex. smartphone..)?


  • Start Time: 25-August-2020
  • Time: 11:00 AM
  • Duration: 01h 00m
  • Category: Emerging Technology Stream
  • Language: English
  • Level: Intermediate


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